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问题Ex Media App won't open.

  • 2009年6月25日 15:05Yellow_Cat 用户奖牌用户奖牌用户奖牌用户奖牌用户奖牌
     
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    Hi folks,

    I'm on an iMac with OS 10.5.7. suddenly Expression Media won't open. The icon twitches once then nothing. Tried opening from the dock and the menu. Alos tried opening a catalog. Nothing. The info panel says "Last opened" at the time I've made unsuccessful attempts.

    What to do?

    Thanks, Michael
     

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  • 2009年6月25日 22:57Anita OakleyMSFT, 版主用户奖牌用户奖牌用户奖牌用户奖牌用户奖牌
     
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    Have you rebooted your machine? Possibly Media is running hidden. I've not seen that on the Mac before, but hidden processes frequently prevent any new starts from being visible. A reboot might let you start all over.

    Regards,
    Anita Oakley
     
  • 2009年6月30日 22:34Yellow_Cat 用户奖牌用户奖牌用户奖牌用户奖牌用户奖牌
     
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    EM2 still doesn't repond. Worthless. We're not used to this sort ofstuff in the MAC world. I can't believe Microsoft doesn't have free support. This is the last money I ever spend with them.
     
  • 2009年7月3日 18:43Anita OakleyMSFT, 版主用户奖牌用户奖牌用户奖牌用户奖牌用户奖牌
     
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    Email xmforum at microsoft.com, and one of the guys will open a free case for you.

    Regards,
    Anita Oakley
     
  • 2009年7月7日 17:26Yellow_Cat 用户奖牌用户奖牌用户奖牌用户奖牌用户奖牌
     
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    Thanks. I'll give it a try.


    I've re-booted, I've trashed preferences. I've re-installed the app. Nothing has worked so far.

    It opens a copy of times then it decides not to. Rather frustrating.

    I have no trouble with my Abobe, Apple and other programs. Microsoft office won't hold custom icons and a lot of other buggy behavior. Med Ex just doesn't work at all.

    Very sad.
     
  • 2009年7月8日 21:19Preston B 用户奖牌用户奖牌用户奖牌用户奖牌用户奖牌
     
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    Did you e-mail the MS support folks as Anita offered? Address is: xforum_at_microsoft.com. Just replace _at_ with @ and shoot them a note. Be sure to explain in detail what's going on, along with the text of any error messages. Be sure to include your contact info.

    They were most helpful when I had an issue.

    -Preston
    Columbia, CA. USA http://www.gildedmoon.com