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ПрикрепленноеBEFORE POSTING - Read this Expression Web Forum FAQ - Important Information! - BEFORE POSTING

  • 15 апреля 2009 г. 1:25Bill Pearson Медали пользователяМедали пользователяМедали пользователяМедали пользователяМедали пользователя
     
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    Do not post questions in this thread! Search the Forum for answers and post a new question there if you can't find a solution.

    User FAQs: There are things you can do that will help you get answers faster and make it easier for people to help you...
    1. If you are asking a question about your site, PUT THE SITE ON THE WEB FIRST and POST A LINK TO IT IN YOUR QUESTION, otherwise the volunteers here will just be guessing--wasting their time and yours. There could be a dozen possible answers; without being able to see the site, everyone is just taking a stab in the dark. It's like showing a mechanic a photo of your car and asking him to tell you what's wrong with the transmission. Don't say it's not ready to be posted; we need to see it in order to help. Pasting the page code in your question doesn't help either. We need to see the site! Make it easy for us to help you!
    2. If you are revising part (or all) of your site, and don't want the public to see it yet, just post the pages (or the whole new site) in a hidden folder, and post the link to it. We need to see the pages as they are operating--flaws and all--with the style sheet and graphics. And we can keep your secret.
    3. This is a user-to-user forum. The people in this forum are NOT Microsoft employees (except for a few who visit and who are identified in their signature as such). MVPs and Microsoft Partners are not MS employees; they are very knowledgeable users who have been recognized by Microsoft by meeting certain standards.
    4. Many of us use programs other than Expression Web. We have no vested interest in Microsoft or its software; venting to us about your feelings toward Microsoft does no good. We. Don't. Care.
    5. Use the search function. This forum is a great resource, and your question may have been answered already. People have spent thousands of unpaid hours researching and answering thousands of questions--take advantage of it. But if you find an old, dead thread, don't add to it.
    6. Be clear and specific about your problem/question, including the meaningful title of your post ("Need help" is a bad title.). Tell us what you have tried and exactly what isn't working right and in what way it isn't working. Tell us your hosting company, what OS the server uses, etc. If you are having a technical/operational problem, tell us your computer's operating system and version, etc. And post the site!
    7. If you are new to Expression Web, click the "Learn" tab above, and also search this forum for recommendations for training resources, and see the links below. This is not the place to be tutored in HTML and CSS (although people certainly answer such questions).
    8. Don't ressurect an old, dead thread that's been marked as answered; we won't notice your new question. If you can't find the answer after searching, start a new thread.
    9. Don't create duplicate threads hoping to get an answer sooner. It's rude and pushes active threads off the first page.  
    10. When someone solves your problem, click the link at the bottom of THEIR post labeled "Propose as Answer" (not your post!). That way people will see the green check mark and know it's done. Then, if someone searches the forum for the same problem you had, that check mark may lead them to the perfect solution quickly. And...If you find any answer helpful, click the green icon in the top left corner of their post "Vote As Helpful" to show other people that this is what helped you. Don't delete your original question, the archive of questions and answers here is an invaluable tool for everyone.
    11. The participants in this forum span the globe, so the perfect person to answer your question may be asleep right now. Have patience. We're all volunteering our time when we have a few minutes free.
    12. Your site will render most accurately in Firefox, Opera, and IE8--very HTML-compliant browsers. Check your work often. IE7 is a bad gauge.

    EW Problems/Questions
    1. If EW is acting weird, go to http://www.95isalive.com/fixes/fpclean.htm (works for both FrontPage and EW) and clean out your EW cache using the tool there. Can't hurt. 
    2. If EW3 crashes when you start it up: EW3 has a problem with corrupt fonts. A fix was released in a service pack on Nov. 20, 2009. If, in the Application Event Viewer, you see a mention of Problem Event Name: CLR20r3 and Problem Signature 09: System.IO.FileFormatException or system.typeinitialization in the error message, you have a bad font. EW3 hangs when it finds one. Install the service pack (which also includes other improvements)
    3. At the present time, you cannot customize the toolbars. Those features will be made available in the future (possibly in the form of a Power Toy). notice will be made in this forum.
    4. Extensibility (the ability to use 3rd-party plug-ins) is now available via the service pack. The EW team is working with vendors to facilitate this feature; expect new add-ons soon after the service pack.

    Installation FAQs:
    1. The trial period is for 60 days and there is no trial key for EW3. Because this is a trial version, Microsoft has no official source for tech support. Do not uninstall a trial version; you will not be able to install it again. That's normal procedure with free trials from any company.
    2. Make sure your computer meets the minimum configuration requirements as listed on the download page. If you have problems installing EW 3, the problem is with your computer. People have successfully installed EW 3 on both the 32-bit and 64-bit versions of Windows XP SP2, Vista, and Windows 7. Note: In early November 2009, MS found a problem that affected some Windows XP installations, causing a blue screen of death. The cause was tracked to a particular DLL file. The easiest solution to the problem is to install SP3 for Win XP, which replaces the problem version of the DLL with a new one. SP3 is not yet listed as a minimum requirement, but it is a good idea to install it first. See this blog entry:
    http://blogs.msdn.com/xwebsupport/archive/2009/11/06/blue-screen-after-installing-expression-web-3-on-windows-xp-sp2.aspx
    3. If you buy the retail version, the disc is a DVD, not a CD. Don't have a DVD drive? No problem. Just download the trial version from the Microsoft site, install it, and enter the activation key that you got with your retail purchase. The trial version is identical to the retail version; entering the key just keeps it from timing out.
    4. Make sure you have first installed .NET Framework 2.0, 3.0 and 3.5 and its SP1. (See forum thread http://social.expression.microsoft.com/Forums/en-US/web/thread/f0609960-cc25-4628-82a8-ba0db9ca3d05 which also details problems with corrupted .NET installations and cleaning them up.)
    5. Update your mouse driver and video card driver with the latest drivers from the manufacturer (not standard Windows drivers). You may also have to drop the color depth to 16-bit and lower the video hardware acceleration setting. (http://social.expression.microsoft.com/Forums/en-US/web/thread/2bded56e-a98c-4742-bf47-5fae6308e5fe)
    6. If the installation is incredibly slow--seems to have stopped--and you are running Windows XP, minimize the setup/installation screen. There is a screen-draw problem with one graphic on the installation screen that effects certain XP computers with video hardware acceleration set to None or very Low (Display Properties, Settings, Advanced, Troubleshoot). Minimizing the window eliminates the problem and your installation should finish in just a few minutes.
    7. If your installation crashes or is otherwise faulty, the MS Installer Cleanup Utility may help. http://support.microsoft.com/default.aspx/kb/290301 
    8. Installation support for EW used to be free, MS is now redirecting people back to this forum. Check for changes in this policy at...
    https://support.microsoft.com/oas/default.aspx?gprid=12105 People in this forum are users of EW, our experience with installation is usually limited to our one copy, on our computer, one time. We don't have access to troubleshooting information, as real tech support staff does. See below for MS e-mail support.

    More Microsoft Resources for Installation Problems (Thanks to Steve Guttman, MS Moderator for the research)
    If you are unable to complete the installation of Expression Web, please review the following Knowledge Base articles for help with specific error messages.
    This helpful blog from the Expression Web Support Team: “Known causes for Expression Web 2 installation crashes” may help with some EW3 problems.
    http://blogs.msdn.com/xwebsupport/archive/2009/04/21/known-causes-for-expression-web-2-installation-crashes.aspx
    This blog post might apply if the installation fails:
    http://blogs.msdn.com/xwebsupport/archive/2009/09/28/expression-web-3-setup-crashes-immediately-after-launching-not-the-fonts-issue.aspx
    This blog post might also help:
    http://blogs.msdn.com/xwebsupport/archive/2009/09/29/expression-web-studio-2-crashes-on-setup-exception-has-been-thrown-by-the-target-of-an-invocation-cannot-convert-string-pack-application.aspx

    If the information above does not resolve your problem, please contact MS’s Expression Web Install Support via email (instal at microsoft.com--yes, that's one "l" in instal--MS has removed the ability to post that e-mail address intact in the forum, hence the obfuscation.), and include the following information: First and Last Name, Phone Number, E-mail Address, Expression Web version, Windows version, Error Message, and/or brief problem description. Microsoft will contact you via email within one business day from your submission.

    Learning Resources and Reference Sites:
    If you are new to Expression Web, HTML, CSS, or moving from FrontPage, here are good starting points--links that are often posted in response to questions.
    by-expression.com/media/p/1300.aspx Download the asset file and work through the "Building a Basic Website" tutorial. Lots of good info on HTML, CSS, and using EW.
    www.w3schools.com Tutorials about HTML, CSS
    css.maxdesign.com.au/index.htm Tutorials that explain the workings of CSS
    www.alistapart.com "From Pixels to Prose, Coding to Content"--all about web design.
    http://www.ampsoft.net/webdesign-l/WindowsMacFonts.html Web-safe fonts and font families and how they display.
    positioniseverything.net Troubleshoot browser differences in rendering CSS
    www.456bereastreet.com Tips on design, layout, CSS tricks and accessibility.
    gallery.expression.microsoft.com Code snippets, web templates, graphics (also on the tab above)
    http://expression.microsoft.com/frontpage A must-read tutorial that will make your transition from FrontPage easier, especially updating an existing site and shared borders.
     

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