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답변됨Error Installing Expression Studio 2

  • 2009년 2월 9일 월요일 오전 9:21Adytay 사용자 메달사용자 메달사용자 메달사용자 메달사용자 메달
     
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    I purchased Expression Studio 2 for my Daughter, to help her in her Design and IT studies. However we get the following error message when trying to load the the Disk with Studio2 on. We have loaded the first disk with Visual Studio.

    The message we get is as follows 

    MsiFeatureRequestedState=Local while featureRequestedStateRet=Absent

    Can anyone help in plain simple english if possible - END OF LOG AS BELOW


    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: OCR_1033
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: OCR_1033;  Installed: Absent;  Request: None;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: OCR_1033
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: ProofingTools_3082
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: ProofingTools_3082;  Installed: Absent;  Request: Local;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: ProofingTools_3082
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: OCR_3082
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: OCR_3082;  Installed: Absent;  Request: None;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: OCR_3082
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: ProofingTools_1036
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: ProofingTools_1036;  Installed: Absent;  Request: Local;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: ProofingTools_1036
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: OCR_1036
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: OCR_1036;  Installed: Absent;  Request: None;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: OCR_1036
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: WAC_HelpFiles_XWEB
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: WAC_HelpFiles_XWEB;  Installed: Absent;  Request: Local;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: WAC_HelpFiles_XWEB
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: InternationalSupportFiles
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: InternationalSupportFiles;  Installed: Absent;  Request: Local;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: InternationalSupportFiles
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: TCWorks7Files
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: TCWorks7Files;  Installed: Absent;  Request: Local;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: TCWorks7Files
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: TranslationCore
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: TranslationCore;  Installed: Absent;  Request: Local;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: TranslationCore
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: TOOLSFiles
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: TOOLSFiles;  Installed: Local;  Request: None;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: TOOLSFiles
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: SetLanguageFiles
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: SetLanguageFiles;  Installed: Local;  Request: None;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: SetLanguageFiles
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: GraphicsFiltersJPEGFiles
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: GraphicsFiltersJPEGFiles;  Installed: Local;  Request: None;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: GraphicsFiltersJPEGFiles
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: MSTagPluginPlacesFiles
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: MSTagPluginPlacesFiles;  Installed: Local;  Request: None;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: MSTagPluginPlacesFiles
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: SpellingAndGrammarFiles_1033
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: SpellingAndGrammarFiles_1033;  Installed: Local;  Request: None;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: SpellingAndGrammarFiles_1033
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: SpellingAndGrammarFiles_3082
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: SpellingAndGrammarFiles_3082;  Installed: Local;  Request: None;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: SpellingAndGrammarFiles_3082
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: SpellingAndGrammarFiles_1036
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: SpellingAndGrammarFiles_1036;  Installed: Local;  Request: None;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: SpellingAndGrammarFiles_1036
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: RosebudMSIFiles
    11:01:52 08 February 2009: Error: DetermineFeatureState_Fail:  Feature RosebudMSIFiles (failed): Internal error. Conflicting product states detected. MsiFeatureRequestState=Local while featureRequestStateRet=Absent. Stack:    at XSetup.FeaturePropertyCollection.get_CurrentFeatureRequestState()    at XSetup.Feature.DetermineState(Boolean resetInitialStateAtStartup)
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: RosebudMSIFiles
    11:01:52 08 February 2009: Info: Expecting to find local release notes at 'http://go.microsoft.com/fwlink/?LinkId=3D114828'.

     

     

답변

  • 2009년 6월 10일 수요일 오전 8:07Adytay 사용자 메달사용자 메달사용자 메달사용자 메달사용자 메달
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    Hi Van.. Unfortunatley I had no answer from the Expression help team, so I have had to format my hard drive and totally reinstall my operating system XP and start again. Once I had installed XP and all updates the first program I installed was Studio 2 and the whole expression suite. I then reinstalled all my other programs. Not the best solution, but everything now works perfectly.
    • 답변으로 표시됨Adytay 2009년 6월 10일 수요일 오전 8:07
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모든 응답

  • 2009년 2월 11일 수요일 오후 11:31Anupama Tuli 사용자 메달사용자 메달사용자 메달사용자 메달사용자 메달
     
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    Hello Adytay,

    What OS are you running?
    Could you try and run setup.exe from the command prompt (as an admisistrator if on Vista)
    >setup.exe -l*V so that the log that you send us would be the verbose log.
    Let setup complete. From the command prompt:
    type cd %temp%
    Press enter
    dir xsetup_*.log
    press enter
    Copy the contents of the latest file you find by following the above steps.

    Thanks,
    Anupama Tuli
     
  • 2009년 2월 12일 목요일 오전 10:18Adytay 사용자 메달사용자 메달사용자 메달사용자 메달사용자 메달
     코드 있음
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    Hello Anupama

    Thanks for the response. I am using XP Home Edition, Version 2002 with Service Pack 3. My PC has a Intel Core2 Quad, Q6600 @ 2.4GHz with 2GB of Ram

    As suggested I ran the following from the Command Prompt j:setup.exe -l*V, This starts the installation of Expression Studio 2. However it stops after a few seconds with the following screen 

    Installation failed - MsiFeatureRequestedState=Local while featureRequestedStateRet=Absent

    I then typed From the command prompt: %temp% - which opened a temp file window. Within this file where a number of Xsetup_* folders unfortunatley none of which contained any files. There are a number of Text Files in the main temp directory, one for each attempted installation, but these are to big to copy & paste into this responce window. 

    I would really appreciate your assistance further.

     
  • 2009년 3월 24일 화요일 오후 9:51Anupama Tuli 사용자 메달사용자 메달사용자 메달사용자 메달사용자 메달
     
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    Hello Adytay,

    You could send us the log at exfordis@microsoft.com

    Thanks,
    -Anupama Tuli
    Microsoft Expression Blend
     
  • 2009년 4월 8일 수요일 오후 9:48Anupama Tuli 사용자 메달사용자 메달사용자 메달사용자 메달사용자 메달
     
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    Thank you for the log. We have forwarded it to our setup development team. We will get back to you regarding this issue.

    Anupama Tuli
    Microsoft Corp.
    Microsoft Expression
     
  • 2009년 6월 10일 수요일 오전 1:49van deangelo 사용자 메달사용자 메달사용자 메달사용자 메달사용자 메달
     
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    I have the same problem, were they able to solve it?

     
  • 2009년 6월 10일 수요일 오전 8:07Adytay 사용자 메달사용자 메달사용자 메달사용자 메달사용자 메달
     답변됨
    로그인하여 투표
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    Hi Van.. Unfortunatley I had no answer from the Expression help team, so I have had to format my hard drive and totally reinstall my operating system XP and start again. Once I had installed XP and all updates the first program I installed was Studio 2 and the whole expression suite. I then reinstalled all my other programs. Not the best solution, but everything now works perfectly.
    • 답변으로 표시됨Adytay 2009년 6월 10일 수요일 오전 8:07
    •  
     
  • 2009년 6월 10일 수요일 오후 11:55van deangelo 사용자 메달사용자 메달사용자 메달사용자 메달사용자 메달
     
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    Bummer, thankx alot for responding.  I think I will stick with frontpage for now.
     
  • 2009년 6월 26일 금요일 오후 11:27Dani09 사용자 메달사용자 메달사용자 메달사용자 메달사용자 메달
     
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    Van Deangelo, and anyone else (including Microsoft staff!):

    I would do the same, stick to Frontpage - except that I don't have Frontpage on my PC anymore.

    Do you, or does anyone, know of any place to get good old Frontpage? -- I could do with just a trial version, I only need it to readjust some HTML files I created with it back when Internet Explorer 6.0 was the latest IE version.

    Since Microsoft switched to Internet Explorer 7.0 and above, the DHTML in my Frontpage-created files doesn't work at all -- therefore one of my web sites is since then invisible to the IE browser.

    It seems one can't download Frontpage anymore from Microsoft.com

    Thank you in advance for any help

    Kindest regards

     
  • 2009년 6월 27일 토요일 오전 3:24wbbfan 사용자 메달사용자 메달사용자 메달사용자 메달사용자 메달
     
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    Do you, or does anyone, know of any place to get good old Frontpage? -- I could do with just a trial version, I only need it to readjust some HTML files I created with it back when Internet Explorer 6.0 was the latest IE version.


    Ebay has lots of them for sale