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Error Opening a Catalog from PC when Catalog is on External Hard Drive of Mac [error 43]
Error Opening a Catalog from PC when Catalog is on External Hard Drive of Mac [error 43]
- I need help with an error I am getting:
http://screencast.com/t/PSDBoYgrujD
"The action could not be completed because an error occurred while reading the catalog. [-43]"
The catalog is saved to my Mac's external hard drive and I am attempting to open the catalog on my PC. As suggested here, I already tried opening it while pressing the ALT button (no help - i get the same error), importing catalog into a new catalog on the PC (no help - i get the same error), opening it on the Mac itself works great... but I need to access the catalog from the PC, copying the catalog to my desktop instead of the external drive did work and I was able to open it.
So what is going on? I need to access this catalog from my external working HD and I can't always move the catalogs around to my desktop.
I have xMedia SP1.
Thanks!
Answers
- Hello Del,
The dev team has been working on cross-platform compatibility, and while I can't promise any specific fixes, I think we will have good news for cross-platform users in the first quarter of 2009.
Regards,
Anita Oakley
Microsoft Expression Media Support- Marked As Answer byAnita OakleyMSFT, ModeratorThursday, December 11, 2008 11:13 PM
All Replies
- Hello,
I couldn't reproduce this issue. I'll try with couple of different external HD. One quick question, does it happen with a specific catalog or any catalog saved on that external hard drive?
Thanks,
Sekar Raju
Expression Media Support. - It happens with any catalog.I also tried opening the catalogs with iView 3 and the error is the same except the number at the end is 54 instead of 43.Here is the window that opens with the error message:http://screencast.com/t/npD1sjao
- Edited bygoldeneyes Monday, November 17, 2008 6:01 PM
- Edited bygoldeneyes Monday, November 17, 2008 6:05 PM
Hello,
This error may occur if one of the invisible ‘lock’ files that write protects the catalog file is still present on your disk. A lock file is created by Expression Media whenever the catalog is opened, and removed whenever the catalog is closed.
If you are familiar with the Terminal application, you can view these lock files by navigating to the folder where the catalog is, and using the unix list command ‘ls –al’. The lock files have extension of the form ‘.ivc_n’, where n is a number from 0 through 9. If you see any such lock files and if you're sure the catalogs are not open anywhere else, delete these lock files. Then, launch EM2, try opening the catalogs in normal way and see if it will open correctly.
Thanks,
Sekar Raju
Expression Media Support.- That doesn't seem to solve it.Here is the result of the Terminal command you provided:Ewilder7506MDB: Photosynth Parthneon ewilder$ ls -altotal 40848drwxrwxrwx 4 ewilder staff 136 Nov 25 11:25 .drwx------@ 337 ewilder staff 11526 Nov 24 12:27 ..-rw-rw-rw-@ 1 ewilder staff 6148 Aug 11 15:42 .DS_Store-rw-r--r--@ 1 ewilder staff 20903755 Jul 31 15:53 Photosynth Parthenon Raw SH1.ivcI don't see any .ivn_n files.
- Hello,
In EM2 SP1 I did more testing and was able to reproduce the error when accessing the files stored on external hard drive connected to a Macintosh Leopard system from Windows Vista system. The same error occurs when accessing the catalogs stored on a Macintosh local hard drive as well. However iVMP3 and EM1 was able to successfully open the catalog stored on External/local hard drive connected to Macintosh.
Also EM2 SP2 was able to open a catalog stored locally on Mac Tiger system (couldn't test with an external drive due to some system issues). Are you on Leopard or Tiger? I would also suggest testing with EM1 and see if the issue will reproduce. Meanwhile, I'll go ahead and document this issue for further investigation.
Thanks,
Sekar Raju
Expression Media Support. - Hi Sekar-I was working today with JP on this issue and I think he is making a report of it.I'm seeing this issue from XP to Leopard but not from XP to Tiger. Maybe it's an SMB pathing issue?
- I am having a similar problem. Expression Media 2 running in OS X (Leopard), archive and catalog on Netgear NAS. Catalog file was originally written by Leopard, cannot be opened (reports zero length) in Vista laptop on same subnet. I can access other files on the Netgear, can open individual photos in the archive. Using Share level security on Netgear, Vista Home on laptop.
Del - Hello Del,
There appears to be some issue when accessing catalogs from Windows to Leopard (local/external drive). We're currently in the process of documenting this issue for further investigation.
Thanks,
Sekar Raju
Expression Media Support. - Thanks for the reply. FYI I have found this same behavior in Windows XP on a later version of the same catalog file (i.e., I have added to the catalog in OS X). No problem opening this from another OS X system.
DelK
- Hello Del,
The dev team has been working on cross-platform compatibility, and while I can't promise any specific fixes, I think we will have good news for cross-platform users in the first quarter of 2009.
Regards,
Anita Oakley
Microsoft Expression Media Support- Marked As Answer byAnita OakleyMSFT, ModeratorThursday, December 11, 2008 11:13 PM
- Thanks. You, or development team, might know this, but just in case: My problem of access from Vista on a different box went away when I configured the NAS to use CIFS only, not AFP. Using the Microsoft-based (Samba, really) file service and not using the Apple file service in parallel fixed things. I can now carry the catalog away and open it on my Vista laptop. The fix was either changing the file service as described, or inherent in the latest update to OS X 10.5.
Del
