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General DiscussionFailed installation

  • Sunday, May 03, 2009 8:27 AMAdytay Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I am using XP Home Edition, Version 2002 with Service Pack 3. My PC has a Intel Core2 Quad, Q6600 @ 2.4GHz with 2GB of Ram

    I purchased Expression Studio 2 for my Daughter, to help her in her Design and IT studies. However we get the following error message when trying to load the the Disk with Studio2 on. We have loaded the first disk with Visual Studio.

    The message we get is as follows 

    MsiFeatureRequestedState=Local while featureRequestedStateRet=Absent

    Can anyone help in plain simple english if possible - END OF LOG AS BELOW


    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: OCR_1033
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: OCR_1033;  Installed: Absent;  Request: None;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: OCR_1033
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: ProofingTools_3082
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: ProofingTools_3082;  Installed: Absent;  Request: Local;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: ProofingTools_3082
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: OCR_3082
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: OCR_3082;  Installed: Absent;  Request: None;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: OCR_3082
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: ProofingTools_1036
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: ProofingTools_1036;  Installed: Absent;  Request: Local;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: ProofingTools_1036
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: OCR_1036
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: OCR_1036;  Installed: Absent;  Request: None;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: OCR_1036
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: WAC_HelpFiles_XWEB
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: WAC_HelpFiles_XWEB;  Installed: Absent;  Request: Local;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: WAC_HelpFiles_XWEB
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: InternationalSupportFiles
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: InternationalSupportFiles;  Installed: Absent;  Request: Local;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: InternationalSupportFiles
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: TCWorks7Files
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: TCWorks7Files;  Installed: Absent;  Request: Local;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: TCWorks7Files
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: TranslationCore
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: TranslationCore;  Installed: Absent;  Request: Local;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: TranslationCore
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: TOOLSFiles
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: TOOLSFiles;  Installed: Local;  Request: None;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: TOOLSFiles
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: SetLanguageFiles
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: SetLanguageFiles;  Installed: Local;  Request: None;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: SetLanguageFiles
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: GraphicsFiltersJPEGFiles
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: GraphicsFiltersJPEGFiles;  Installed: Local;  Request: None;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: GraphicsFiltersJPEGFiles
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: MSTagPluginPlacesFiles
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: MSTagPluginPlacesFiles;  Installed: Local;  Request: None;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: MSTagPluginPlacesFiles
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: SpellingAndGrammarFiles_1033
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: SpellingAndGrammarFiles_1033;  Installed: Local;  Request: None;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: SpellingAndGrammarFiles_1033
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: SpellingAndGrammarFiles_3082
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: SpellingAndGrammarFiles_3082;  Installed: Local;  Request: None;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: SpellingAndGrammarFiles_3082
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: SpellingAndGrammarFiles_1036
    11:01:52 08 February 2009: Info: DetermineFeatureState:       Feature: SpellingAndGrammarFiles_1036;  Installed: Local;  Request: None;
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: SpellingAndGrammarFiles_1036
    11:01:52 08 February 2009: Info: DetermineFeatureState_Begin: Feature: RosebudMSIFiles
    11:01:52 08 February 2009: Error: DetermineFeatureState_Fail:  Feature RosebudMSIFiles (failed): Internal error. Conflicting product states detected. MsiFeatureRequestState=Local while featureRequestStateRet=Absent. Stack:    at XSetup.FeaturePropertyCollection.get_CurrentFeatureRequestState()    at XSetup.Feature.DetermineState(Boolean resetInitialStateAtStartup)
    11:01:52 08 February 2009: Info: DetermineFeatureState_End:   Feature: RosebudMSIFiles
    11:01:52 08 February 2009: Info: Expecting to find local release notes at 'http://go.microsoft.com/fwlink/?LinkId=3D114828'.

     

All Replies

  • Tuesday, May 05, 2009 11:53 PMAnna UllrichMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi,

    Since you own the product you are entiteled to free support for installation problems. Please contact a support person through here:

    http://support.microsoft.com/oas/default.aspx?gprid=12105

    http://blogs.msdn.com/anna
     
  • Wednesday, June 10, 2009 8:08 AMAdytay Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Unfortunatley I had no answer from the Expression help team, so I have had to format my hard drive and totally reinstall my operating system XP and start again. Once I had installed XP and all updates the first program I installed was Studio 2 and the whole expression suite. I then reinstalled all my other programs. Not the best solution, but everything now works perfectly.
     
  • Monday, June 22, 2009 4:42 PMwbbfan Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi,

    Since you own the product you are entiteled to free support for installation problems. Please contact a support person through here:

    http://support.microsoft.com/oas/default.aspx?gprid=12105

    http://blogs.msdn.com/anna

    Can you tell me how to get the free support.  I cannot find any way that is free.

    I am having the same problem as the op.  Has anyone found a solution other than reinstall the operating system, which I'm not about to do.