Buying the Expression Studio 3 upgrade. Not an easy task..
- I live in canada and I'm unable to buy the Expression Studio 3 upgrade on digital river. The only place where I've been able to buy the Expression Studio 2
What can I do to easily upgrade my product online ?
Thank you
Answers
- Guys, I'm happy like a baby. I went to US to buy the product and now I'm fully Expression Studio 3.
Now lets rock !
But yeah CANADA sucks...... REALLY !- Marked As Answer byGearWorld Tuesday, October 27, 2009 11:46 PM
All Replies
- Any possible answer please ?
The trial is a few days close the the end and I have to continue working on my project but as I said,
DigitalRiver doesn't sell the upgrade digitaly, Microsoft Store is available in 12 countries except Canada
FutureShop, BestBuy, and any other stores around here doesn't have it.
What can I do to upgrade my Expression Studio 2 ?
Any help would be apreciated. I'm asking in forums and everywhere since 3 weeks now, I'm a bit tired and I want to upgrade my product and I never get any answer
anywhere. Any possible answer please ?
The trial is a few days close the the end and I have to continue working on my project but as I said,
DigitalRiver doesn't sell the upgrade digitaly, Microsoft Store is available in 12 countries except Canada
FutureShop, BestBuy, and any other stores around here doesn't have it.
What can I do to upgrade my Expression Studio 2 ?
Any help would be apreciated. I'm asking in forums and everywhere since 3 weeks now, I'm a bit tired and I want to upgrade my product and I never get any answer
anywhere.
make that at least 2 of us as i am in exactly the same situation. u would assume that there is some form of forum monitoring by the developers of this product so as to keep up to pending issues. Beyond me
thank u- Bump, make that a third Canadian who is trying to give Microsoft money but can't.
- Me Four!
I've put in a customer service request to digital river. I'll post when and if I get any answers! - Well, I'm not turning off my computer and it seems to work. Blend 3 is still running and I'm supose to be out of the trial.
I think, Anyway I'll try. I just hope I will not have to RESTART for a Microsoft Update :)
Meanwhile, hurry Expression Guys, we need our product upgraded ASAP. - Same problem here and deadline looming. Also contacted cust service at digital river and awaiting a response. Good luck leaving your computer running. I'm doing the same and fingers crossed that the crash I experienced a few weeks ago doesn't happen again.
- when i looked back at my past attempts to purchase studio 2 i had the same issues..i was eventually successful. Now with Studio 3 we r suffering the same senario. Obviously we all think this product is is pretty good or we would not be here.. i have a hard time understanding that microsoft in its creation and updates of this product cannot seem to find a way to improve the back end of their marketing efforts ie access to distribution. i also find it extreamly perplexing, based on current comment that no one within the system has offered an explanation. Just some thoughts. thank u
- To help the cause, I just sent a third support case to Digital River to ask what is going on and why we're unable to get answer about why the product isn't available. So just hope they'll give an answer. Until now, my Last trial day was today and I'm still in Blend 3. I cross my fingers too for my system to stay stand still until we can upgrade. As soon as Blend 3 closes, I'M DOOMED. I will have to wait to continue my nice work on a great project I'm working on.
- I just send a question on why CANADA isn't listed on the Microsoft Store since 12 other countries are listed
Thank you for contacting Microsoft Store
Thank you for sending Microsoft Store your questions and comments.
Your Support Ticket Number: 1111669456
For reference, please print this page or write down your support ticket number. Use this number when communicating with Support about this issue.
If you don’t receive a response, you may have entered your e-mail address incorrectly. It is also possible that your spam filters may have blocked our response, so please check your junk mail folder. You may need to fill out the form again.
Hi, it's me again :)
Here's what a representative of Digital River has to say :Dear Marc Roussel,
Thank you for contacting the Microsoft Expression Visual Studio online store.
We understand that you are inquiring about Microsoft Studio 3 wether your can order it there at canada.
Yes you can, below is the link where you can place your order for Studio 3.
Go to: http://msstore.digitalriver.com/msevs-ca
Go there yourself and let me know if it's because me eyes are dead or there is really no Expression studio 3 upgrade there.
- It starts to become very interesting here.
Look at this page from amazon.com where I've been able to select my country and province for shipping but here's what I had before going to the end of my purchase :
Please note: To send a single item to more than one person, you must change the quantity of that item to match the number of people you're sending it to, then click the Update button. For example, to send How to Be a Gardener to seven friends, change the quantity to 7, then click Update.
Redeeming a gift card or gift certificate? We'll ask for your claim code when it's time to pay.
Having difficulties? Please visit our Help pages to learn more about placing an order.
Conditions of Use Privacy Notice © 1996-2009, Amazon.com, Inc.
Changed quantities? Press 
To delete an item, change its quantity to 0, then click Update.
Again NO EXPLAINABLE REASON because I've read the entire LEARN MORE and there's nothing clear about why the IMPORTANT message that it can't be shipped here !
AWESOME. - At least, give us an extension of the trial so we can continue working on our development while waiting for Expression Studio 3 to be available in Canada.
- Did you reply back to Digital River that the link they sent in face does not have studio 3 upgrade in that list?
- GearWorld,
You are coming up with the same roadblocks I keep running into.
They seem to be working on the problem, as at first, when I clicked on the purchase product link from within Blend, I got a blank screen. Now, I am being directed to the correct page, but clicking the upgrade button still give me a empty shopping cart.
This is very poor customer service from Microsoft on behave of Canadians, like you say, so many other countires are listed, Microsoft seems to bundle Canada together with the USA and yet, we are blocked from purchasing via US outlets such as Amazon, and to make matters worse! Amazon .ca does not even have Expression 3 products available for purchase on their site!
Come on Micorsoft, help us out here! - Response from Digital River:
"Thank you for contacting the Microsoft Expression Visual Studio online
store.
We apologize for the inconvenience this has caused you. Our online store
is not currently configured to sell the product that you wish to
purchase."
Booo... :( Did you reply back to Digital River that the link they sent in face does not have studio 3 upgrade in that list?
Yes. Here's the answer they provided at my last attempt :
Thank you for contacting the Microsoft Expression Visual Studio online store.
We apologize for the inconvenience. Here at the online store we are not able to recomend products or purchase paths. If you are wondering about something that you do not see on the website we recimend that you contact Microsoft pre-sales directly for assistance.
Please contact our pre-sales department at 1-800-642-7676.
- Hey GearWorld, you have any time to try that number yet?
- for those of u that r interested. i made an effort to determine why we cannot get Studio 3 in Canada yet. i started off phoning pre-sales department at 1-800-642-7676 which sent me to another department and eventually to Canadian sales etc. After exactly 11 calls or disconnects i communicated with a knowledgeable person at 1-800-426-9400 Canadian commercial sales. He indicated that Studio 3 will be available for general distribution ie Best Buy, Future Shop etc on October 19, 2009. i asked about extending trial versions. he indicated that he would check that out and email me within the next 48 hours. i have also asked him to see if someone could post something on this forum to keep us better informed
THANK YOU - Doesn't make sense why they can't just make a download version available now. Anyways I hope they download upgrade will at least be available on October 19.
THIS IS THE EMAIL THAT I JUST RECIEVED ADDRESSING TRIAL EXTENSIONS. MAYBE SOMEONE ELSE WOULD LIKE TO MAKE CONTACT WITH THE # BELOW WHICH DOES WORK. THANK U
Thank you for contacting Microsoft Sales Information yesterday.Per our discussion, I've researched the possibility of extending the trial edition of Expression Studio 3 until the product is available to purchase in Canada. At this time I was unable to find any way to extend the trial beyond the listed timeframe.
Paul
Microsoft Sales Information Agent
----------------------------------
Note: The Microsoft Sales Information e-mail address is an unmonitored alias. Therefore, we are unable to respond to your inquiry through e-mail. If you have further questions about this information please contact us at 800-426-9400.
- Guys, I'm happy like a baby. I went to US to buy the product and now I'm fully Expression Studio 3.
Now lets rock !
But yeah CANADA sucks...... REALLY !- Marked As Answer byGearWorld Tuesday, October 27, 2009 11:46 PM
- For those who may still be looking for a solution to this problem, I just purchased the Expression Studio 3 upgrade from Software Media .com
Total cost, including priority shipping was $435.47 CAD
Get it here: https://www.softwaremedia.com/product/7772.html
Hope this helps those in need. :)- Proposed As Answer byRojoma Wednesday, October 28, 2009 12:03 AM
- Hi Webdroid,
I am also in Canada, a friend of mine wants this product too but she cannot get it in Canada, she was going to buy it on eBay but is cautious. Webdroid, Did this product arrive when you ordered it and was everythgin okay? Would you recomend she purchase from this link? https://www.softwaremedia.com/product/7772.html she said she was looking for "microsoft expression 3 web" -hope this is the same product.
Please let me know!
Thanks,
-Rob Hi Rob,
Sorry for not getting back to you with a reply any sooner, I've been away on holidays... :)
Yes, I got the software within the week, I opted for Priority shipping, but I would have gotten it even quicker had they not run out of stock and it took them a couple of days extra before they where able to complete my order. Other then that, they're service was impeccable.
I purchased the expression studio upgrade, as I had bought into version 1. However, now their is also a bundle called Expression Web 3.
Here is the links for that product, which is much less expensive then the full blown Expression Studio Suite.
Upgrade can be found here: https://www.softwaremedia.com/product/7769.html
Full version here: https://www.softwaremedia.com/product/7768.html
Hope this helps.This is a Microsoft product. What do you expect? Microsoft want £199.00 for a technical-support call on this. And my Vista Update has not worked for five months; nor has this little man — Piyush Kumar of UK Technical support — ever even acknowledged my emails.
Quoting from one of PK’s employees' emails:
“We pride ourselves at Microsoft on delivering an excellent service and we trust that you are totally satisfied with the service you have received. If you have any feedback about my work or your support experience, please send your comments and suggestions to my manager and the UK Management team by e-mailing v-2piyku@mssupport.microsoft.com?subject=Attention_of_Piyush_Kumar”
Will I be rushing to buy W7?
No; but Linux is good and stable. And its developers do give a damn.
mailto:v-2piyku@mssupport.microsoft.com?subject=Attention_of_Piyush_Kumar (or just try whistling; either is as effective).
My ignored case details are SRX1110481439ID; Case Reference Number: 1110481439- Linux is a joke! It is not compatable with ANYTHING.
- We ordered it from that website and it was smooth sailing! My dear friend was very very pleased! (If anyone is thinking of buying this on eBay be VERY carfull there are a few scams, people selling the "student" version)
