Exp Studio 3 will not re-register after Windows 7 Pro Upgrade

Saturday, October 24, 2009 8:47 PMJoseph40206

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Hi and thanks -

I initially installed Expression Studio 3 (about 2 weeks ago) on my Vista Home Premium System without any problems. I haven't really even used it yet. A few days ago, I upgraded to Windows 7 PROFESSIONAL - which required a custom installation (not a simple upgrade). This meant I have had to re-install all of my software (I had not expected that!) which has happened smoothly, except for my Expression Studio.

I cannot get my Expression Studio registered. It's noteworthy that all of my other programs re-installed without incident, drama or issues. Expression Studio 3 appears to be installed and functioning perfectly other than the product key issue.

After loading up Expression Web, my steps were

1) Start the program and select "Help/Register Expression Web" The program opens a browswer which requests the PID.
2) Enter the PID (found on "Help/About")
3. Theoretically, I am to be given a "Product Key" to enter into the program - but instead, I am directed to the "generic" expression web page (the one that opens with the picture of the dog)

On my first (Vista) installation, like a moron, I did not save the Product Key, I just copied and pasted.

I have tried a number of things, but I have not yet tried to unistall and re-install. For my "XP" computer. I have a "Windows Install Clean Up" utility. If I uninstall, I'd like top be able to have something like that in my arsenal (as even with it, it's still a remote possibility of success). Does anyone know if theis clean up utility is compatible with Windows 7?

Can you help me? Thanks.

Peace

Joseph
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