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DotazEx Media App won't open.

  • 25. června 2009 15:05Yellow_Cat Uživatelské medaileUživatelské medaileUživatelské medaileUživatelské medaileUživatelské medaile
     
    Hi folks,

    I'm on an iMac with OS 10.5.7. suddenly Expression Media won't open. The icon twitches once then nothing. Tried opening from the dock and the menu. Alos tried opening a catalog. Nothing. The info panel says "Last opened" at the time I've made unsuccessful attempts.

    What to do?

    Thanks, Michael

Všechny reakce

  • 25. června 2009 22:57Anita OakleyMSFT, ModerátorUživatelské medaileUživatelské medaileUživatelské medaileUživatelské medaileUživatelské medaile
     
    Have you rebooted your machine? Possibly Media is running hidden. I've not seen that on the Mac before, but hidden processes frequently prevent any new starts from being visible. A reboot might let you start all over.

    Regards,
    Anita Oakley
  • 30. června 2009 22:34Yellow_Cat Uživatelské medaileUživatelské medaileUživatelské medaileUživatelské medaileUživatelské medaile
     
    EM2 still doesn't repond. Worthless. We're not used to this sort ofstuff in the MAC world. I can't believe Microsoft doesn't have free support. This is the last money I ever spend with them.
  • 3. července 2009 18:43Anita OakleyMSFT, ModerátorUživatelské medaileUživatelské medaileUživatelské medaileUživatelské medaileUživatelské medaile
     
    Email xmforum at microsoft.com, and one of the guys will open a free case for you.

    Regards,
    Anita Oakley
  • 7. července 2009 17:26Yellow_Cat Uživatelské medaileUživatelské medaileUživatelské medaileUživatelské medaileUživatelské medaile
     
    Thanks. I'll give it a try.


    I've re-booted, I've trashed preferences. I've re-installed the app. Nothing has worked so far.

    It opens a copy of times then it decides not to. Rather frustrating.

    I have no trouble with my Abobe, Apple and other programs. Microsoft office won't hold custom icons and a lot of other buggy behavior. Med Ex just doesn't work at all.

    Very sad.
  • 8. července 2009 21:19Preston B Uživatelské medaileUživatelské medaileUživatelské medaileUživatelské medaileUživatelské medaile
     
    Did you e-mail the MS support folks as Anita offered? Address is: xforum_at_microsoft.com. Just replace _at_ with @ and shoot them a note. Be sure to explain in detail what's going on, along with the text of any error messages. Be sure to include your contact info.

    They were most helpful when I had an issue.

    -Preston
    Columbia, CA. USA http://www.gildedmoon.com